Privacy Policy

Last Updated: October 1, 2026

1. Introduction

PRIME VITAL CORP., an Ontario corporation operating under the VITAL PRIME brand ("VITAL PRIME," "we," "us," or "our"), is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit vitalprime.ca, communicate with us, subscribe to communications, interact with our social media channels, or purchase or inquire about VITAL PRIME products.

We operate in Canada and handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

2. Information We May Collect

Depending on how you interact with us, we may collect contact and identity information; transaction and order information; payment-related information processed by payment providers; technical and usage information; marketing preferences; and information you voluntarily provide through forms, reviews, warranty requests, contests, or customer-support inquiries. VITAL PRIME does not intend to store complete payment card information on its own systems. Please do not submit medical records, diagnoses, or other sensitive health information unless specifically requested and necessary to address an inquiry.

3. How We Collect Information

We may collect information directly from you; automatically through cookies and similar technologies; from service providers supporting hosting, analytics, advertising, payments, fulfillment, or customer service; and from marketplaces or other platforms to the extent they are permitted to provide information to us.

4. How We Use Personal Information

We may use personal information to provide and improve our website, products, and customer experience; process and fulfil orders; provide support; administer returns, refunds, and warranty requests; maintain business, accounting, tax, and transaction records; prevent fraud and security incidents; improve products and marketing; send administrative communications; send promotional communications where permitted and consented to; and comply with legal obligations.

5. Amazon and Other Third-Party Marketplaces

VITAL PRIME products may be sold through third-party marketplaces, including Amazon.ca. Purchases made through a marketplace are also governed by that platform's terms and privacy practices. VITAL PRIME receives only information the marketplace makes available in accordance with its policies and applicable law. This Privacy Policy does not govern the independent practices of those platforms.

6. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand usage, measure performance, and support advertising or marketing. Where required by applicable law, we will seek appropriate consent before using non-essential technologies. You may manage cookies through your browser or any preference tools made available on our website.

7. Marketing Communications

If you choose to receive promotional communications, we may send product, promotional, educational, or company updates. We manage commercial electronic communications in accordance with applicable Canadian anti-spam requirements. You may unsubscribe at any time using the unsubscribe mechanism in our communications or by contacting us.

8. Sharing Personal Information

We do not sell personal information. We may disclose personal information to service providers supporting website technology, payment processing, shipping and fulfillment, customer support, analytics, advertising, accounting, professional services, fraud prevention, and information security, or where required or permitted by law.

9. Processing Outside Canada

Some service providers may process or store personal information outside Canada. Such information may be subject to the laws and lawful access requirements of the jurisdiction in which it is processed.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and applicable legal, accounting, tax, fraud-prevention, warranty, and business requirements. Information no longer required will be securely deleted, destroyed, or anonymized, as appropriate.

11. Security

VITAL PRIME uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information under our control. No electronic transmission or storage system can be guaranteed to be completely secure.

12. Access, Correction and Privacy Choices

Subject to applicable law, you may request access to personal information we hold about you, request correction of inaccurate or incomplete information, or withdraw consent to certain uses, subject to legal or contractual restrictions and reasonable notice. We may verify your identity before completing a request.

13. Third-Party Links

Our website may link to Amazon, social media platforms, or other third-party websites. VITAL PRIME is not responsible for their privacy practices, security, or content.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technologies, service providers, or applicable legal requirements. The current version will be posted with its latest update date.

15. Contact Us

Privacy questions, concerns, or requests may be directed to PRIME VITAL CORP., operating under the VITAL PRIME brand, at support@vitalprime.ca.
Website: vitalprime.ca